Frequently Asked Questions

Your Questions, Answered

Find quick answers to the most common questions about skiKrumb devices, the app, subscriptions, and support before you hit the slopes.

Buying & Renting

Everything you need to know about buying, renting, and where to find skiKrumb in BC and beyond.

You can buy a skiKrumb directly through our website for $199. $50 season activation fee ($100 per family) applies. We also offer overnight shipping across BC and international delivery options.

skiKrumb is available at Apex Mountain Ski Resort, Big White Ski Resort, Mt. Sima Ski Resort, Revelstoke Mountain Resort, SilverStar Mountain Resort, Mt Washington Ski Resort, Sun Peaks Resort and Marmot Basin. We are adding new resorts regularly join our mailing list to be the first to know. Got a specific resort in mind? Let us know and we will see what we can do!

If you have a promo code, enter it during checkout on our website. The discount will apply automatically to your order before you complete your purchase.


Yes. Ski schools and clubs can contact our sales team for bulk purchase options.

Rentals are currently available at McSporties in Sun Peaks and Marmot Basin. Find out more here


Yes. You can purchase skiKrumb online and ship it directly to the recipient.

Device & Technology

Learn what makes skiKrumb different, how it works on the mountain, and why it’s more reliable than phones or Bluetooth trackers.

Unbound mode lets skiKrumb devices talk directly to your phone without needing cell service. This means you can still see your child’s location, even on the other side of the mountain.

The skiKrumb device has a long-lasting battery designed to power a full ski day and beyond, even in frigid mountain conditions.

AirTags and Tiles rely on nearby phones or Bluetooth with very limited range. skiKrumb uses radio frequency signals designed for ski resorts, giving you real-time updates every 10 seconds across the entire mountain.

The device is about the size of a car fob, making it small enough to clip on or slip into a pocket.

Yes. skiKrumb is weatherproof, waterproof, and designed to handle cold, snow, and the rough conditions of a ski day.

Currently, skiKrumb is designed specifically for ski resorts with our antenna infrastructure, and is not intended for off-resort use.

App & Features

From setup to daily replays, discover how the skiKrumb app keeps families, friends, and instructors connected on and off the slopes.

Download the skiKrumb app from the App Store or Google Play. Scan the QR code on your device to link it to your account and start tracking.

Open the skiKrumb app and go to your profile. There, you can see all devices linked to your account and manage them as needed.

Yes. skiKrumb tracking devices does not rely on cell service or WiFi. It uses resort infrastructure and radio frequency technology to deliver accurate, real-time tracking.

Each parent or caregiver can download the app and connect to the same devices for shared visibility. The skiKrumb app is free to share with friend and family.

The app shows daily replays of your ski day, including distance, number of runs, run names, times, and speed.

Yes. We work with ski schools who offer skikrumb to their customers while attending a ski lesson with a qualified Instructors can use skiKrumb to keep track of groups, making ski school safer and easier to manage.

Maps & Coverage

Explore how our resort-specific maps work, when they’re updated, and what coverage looks like across the mountains you ski.

We provide high-resolution, resort-specific maps for every resort where skiKrumb is available. These maps are updated regularly to reflect lifts, runs, and trails accurately.

Yes. All maps include run and lift names for accurate tracking and replay data.

Maps are updated seasonally or whenever there are significant changes to the resort’s trails or lift infrastructure.

Yes. Your stats and replays are saved in the app and remain available even if you switch resorts.

Yes. You can easily switch maps in the app by selecting your current resort before heading out on the slopes.

Yes. As skiKrumb expands, maps will be available for supported resorts worldwide. Sign up to our mailing list to stay updated.

Support & Returns

Help when you need it. From troubleshooting and returns to warranty and on-mountain support.

In the app, open the device card for the skiKrumb you want to remove, and select ‘Remove Device’ to unlink it.

First, restart your skiKrumb and phone. If the issue continues, contact our support team for troubleshooting help.

Devices can be returned to the same location where they were rented or purchased, or follow the return instructions on our website for shipped orders.

If your device is under warranty and faulty, we will exchange it. Contact support for details.

Our support team is available by phone and email. Visit our Contact page for details or check our FAQ for quick answers.

Yes. A full user manual is available on our website under Support & Guides.

When locating replays from a ski lesson or a ski day out with your family, select the “KRUMBS” button next to “SCAN”.

When you get to this screen, select the filter button in the top right corner, labelled “Active”

Either select “ALL” if you are looking for same-day replays or “PAST REPLAYS” to enjoy re-watching previous days replays.

If you’re accessing this link from an email sent by a resort ski school, you’ll be prompted to log in again and complete two-factor authentication (entering a verification code). This added step helps keep accounts secure. Because we work with children and location data, protecting your privacy and security is a top priority for us.

Community & Social

Stay connected beyond the slopes with our social channels, customer stories, and ways to share your skiKrumb adventures.

Follow us on Instagram, Facebook, and LinkedIn for the latest news, updates, and community stories.

Yes. We feature real customer stories on our website and social media to highlight how families use skiKrumb.

You can share your daily replays directly from the skiKrumb app to your social platforms or with friends and family by link.

Yes. Sign up here to get notified about new resorts and features.

Yes. Tag us on Instagram or Facebook — we love seeing your ski stories and may feature them on our page.

Yes. Subscribe to our newsletter for updates, stories, and insider tips straight to your inbox.

product comparison

Common questions parents ask when comparing skiKrumb to phones, AirTags, or other trackers and why skiKrumb was built for skiing families.

AirTags need to be near an iPhone with service and only work within about 30 feet — not very useful on a mountain.

Radios are often bulky, limited to instructors, and not practical for families. skiKrumb is lightweight and designed for parents too.

Phones lose battery quickly in the cold, coverage can be spotty on the mountain, and many kids don’t carry them while skiing.

Most trackers depend on cell service or WiFi. skiKrumb uses its own radio signal and resort antennas, so it works where others cut out.

Tiles uses Bluetooth, which only works at short range. That means they can’t track your child if they ski ahead or end up in the trees.

Ski days don’t always go as planned — kids ski faster, take a wrong turn, or get separated in lift lines. skiKrumb helps in those moments. Don’t take our word for it – watch our testimonials.

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